When a prospect finds your community's facebook page, here's an example of what they can see once you have integrated Knock with your Facebook page:

A few things to note:

  1. 📱 Knock tracking number- This allows prospects to text with your community, as well as call the community, all the while funneling into Knock, recording calls, and attributing the source Facebook

  2. 💌  Knock tracking email- This ensures prospects who email you off of facebook will be funneled in through Knock (and thus exported to your PMS) under the source "Facebook" and receive the auto-response to book a tour

  3. 🌐  Knock tracking website URL- This ensures that prospects who view your website via the Facebook website URL and contacts you will be sourced to Facebook. 


Here's how to update integrate Knock with your Facebook page!

Step 1: Login

Login to Facebook as an admin who controls your community page. Then go to your community's Facebook page.

Step 2: Change phone number/email

Go to the About page on your community's Facebook page. Hover over the phone number, email address, and website and then click Edit:

When you click Edit on each of these, a modal will pop up prompting you to put in your Knock tracking number/email for Facebook. Put in your number/email/website URL and then click Save:

Note: You can find the website tracking URL on the Admin Dashboard, on the Google Doc under Sources in column E.  Please use the Facebook one.  It will be formatted like www.propertywebsite.com?utm_knock=fb.  When adding in your FB tracking email, you may be required to confirm it is valid via a Facebook Verification email. This email will come into Knock as a guest card with a new message, so keep an eye out for and when it pops up simply confirm the addition of this tracking email in that guest card before closing it out.

You are done! You've now added your Knock tracking number and Knock tracking email to Facebook. All of these things ensure that prospects who find you on facebook will funnel into Knock and have their source attributed to Facebook.

Did this answer your question?